Returns & Exchange Policy
* Please note: items purchased using a discount code equal to or higher than 15% are final sale and cannot be returned or exchanged.
*Store credit will expire 3 months from the date issued.
- All 18k Gold, 14k Gold, (Freedom Collection) are exchange only.
Return and exchange requests for all items must be made within 14 days of delivery. Once the request is approved, the original item(s) must be sent back within 10 days, otherwise the return or exchange is no longer eligible.
At this time, international orders, jewelry used to pierce with, piercing threaded backs (additional units), items purchased as an exchange or for store credit, customized pieces (including custom ring sizing), One-of-a-Kind, special orders, deposits for custom work, gift cards, service fees and items purchased during promotional sales or with a discount code greater than 15% are final sale and non-refundable.